Shipping Policy

All products will be shipped via Correios (Brazilian Postal Service) according to the option chosen by the customer. The shipping options available are PAC/SEDEX and Transportadora (Carrier).

STANDARD:

Shipping may be free for purchases above a minimum value, which you can verify in the cart offer by entering your zip code (CEP). If your order does not reach the minimum value for free shipping, the delivery cost will be calculated based on the CEP of your delivery address (fees and services are not included in this cost).

EXPRESS:

Receive your products faster! This shipping option is available for select areas in Brazil, so please check the CEP of the desired delivery address on the "Shopping Cart" page.

DELIVERY CONDITIONS:

novavibeshop.com delivers the purchased products in their original packaging and maintains the standard quality of the shipment as manufactured. The delivery personnel of novavibeshop.com are not authorized to customize or modify the packaging or its products. In apartment buildings, the delivery will be made at the entrance gate, and the buyer is fully responsible for handling and transporting the products to their apartment floor and unit.

COVERAGE:

Throughout the national territory.

DELIVERY TIMELINES:

During the purchase process, novavibeshop.com provides an estimated delivery timeframe for orders. The estimated timeframe takes into consideration the specific products purchased, quantity, availability in stock, and the distance between novavibeshop.com distribution centers and the customer's delivery address. The delivery timeframe starts counting after your order has been shipped and is calculated in business days. Your delivery is calculated based on the provided CEP, which is entered during the checkout process, just below the delivery address.

DELIVERY SCHEDULE:

novavibeshop.com uses Correios (Brazilian Postal Service) as a delivery partner, so the days and times may vary. However, deliveries are usually made from Monday to Friday, between 8 am and 6 pm. If you have any questions, you can contact novavibeshop@gmail.com regarding the shipment of your order. In the case of delivery to a condominium, the consumer must inform, at the time of purchase, any delivery time restrictions, where the deliveries should be made, and to whom the goods should be delivered, considering the existing rules.

SHIPPING FEE:

The shipping fee for the products is automatically calculated by the website during the purchase process, based on the weight, volume, and quantity of the products purchased. The distance between our distribution centers and the specified delivery location is also taken into account.

IMPORTANT:

  • For the shipping options, the date of the order is not considered in the calculation of the delivery timeframe. Instead, it is based on the date of shipment (when the order is sent) in business days. This timeframe may be subject to change during specific campaigns.
  • You can track your delivery on our website under "My Account."
  • You will receive email notifications regarding the status of your order.
  • The delivery dates are estimates and there may be slight delays due to external factors such as heavy rain, high-risk areas, and rural zones.

The dates provided are estimates provided by third parties. There may be slight delays due to external factors. In some cases of shipping via Correios, up to 03 (three) delivery attempts will be made, and if none of them are successful, your package (as determined by Correios) will be available for pickup at a nearby agency. You will have access to the tracking code for your package as soon as it is shipped, allowing you to track the delivery status through the Correios website. Here is the link to access the website: http://www.correios.com.br/